Terms & conditions for delivery are applicable in the UK only. For delivery outside the UK please contact our Sales Department. “Logo-Co” will endeavor to meet any delivery date quoted, however, dates are given & intended as an estimate only. “Logo-Co” shall not be held responsible for any delay in the delivery of goods howsoever caused, nor shall it be liable for any damage, consequential loss or expense arising from failure to deliver goods by a due date. Claims for shortages or damaged goods must be received in writing by “SW” within 3 days of the receipt of goods. The “Purchaser” must ensure (on delivery) that goods are signed for as damaged or incomplete, failing which “Logo-Co” will not be liable in respect of any such claim & goods shall be deemed to have been delivered in a complete & satisfactory condition. Claims for non-delivery MUST BE MADE IN WRITING TO BOTH “SW” & THE CARRIER & should be received by “Logo-Co” within 14 days of ordering.
We want you to be totally satisfied with every purchase you make. It is our aim to offer you value & quality at outstandingly low prices. Once garments have been branded with your logo, returns are only possible if a shipping mistake has been made by Logo-Co or if the items are damaged and reported withing 48 hours of receipt. If this is the case then simply return it within 14 days of delivery, unused in its original packaging together with the receipt, to:
Logo Co (NE) Ltd
Unit 2, Barrington Business Park
Camperdown Industrial Estate, Killingworth. Newcastle Upon Tyne.
NE125UR.
We'll gladly exchange or if you prefer offer a full refund (excluding carriage charges), no questions asked! EXCHANGES: we are happy to exchange goods if they are the incorrect size or colour as a mistake on logo-co's part. You will be responsible for returning the goods at your own expense. FAULTY or DAMAGED GOODS: we make every effort to ensure that goods ordered reach you in perfect condition, indeed every item is checked prior to dispatch. However, occasionally things do go wrong & if so we are happy to exchange faulty or damaged goods for an identical item. All faulty or damaged goods MUST reported to us within 48 hours of receipt and be returned to us within 7 days. Goods returned outside this 7 day period (without prior arrangement) will not be accepted & will be returned to you. Faulty or damaged goods will be replaced with an identical item free of charge. REFUNDS: please note that there is a 15% handling & re-stocking charge on all orders that are non-refundable. Carriage charges are also non refundable. Applications for a refund must be made within 14 days of receiving your order. Refunds cannot be made until the goods have been returned. No exchanges or refunds will be made for ‘personalized’ items that have been subject to embroidery, lettering, screen printing etc, or items that have been ‘tailor made’ including out size garments, one off colors & specifications. We are also unable to offer exchanges or refunds for certain goods on the grounds of hygiene including (but not exclusively): disposable items, socks, some footwear & certain items of PPE.
Any refund due will replicate the way your original payment was made. If payment for your order was made by credit/debit card, refunds will be made back to the same card. In the case of ‘Purchase Orders’ a credit note will be issued & subsequently accepted as payment towards any outstanding balance(s). Refunds are normally made within 5 working days of receiving you ‘returned’ item(s), however, please allow up to 28 days for it to be credited to your account.
